Store Policies

Uk Deliveries

 

FREE standard UK delivery will be applied to all orders over £50. Please note that your basket contents must amount to £50 in value once any discount code has been applied to qualify for free UK delivery. No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

 

I ship all orders within 2-3 working days after your order has been placed. All standard deliveries will be sent via Evri Courier and can usually be expected within 3-4 business days. Wholesale or high-value orders will be sent with a different courier service on either a 24 or 48hr service after your candles have been made. Larger orders will take longer to make. Information about delivery times will be sent to you via email when larger orders are placed. Tracking details will be sent to you once your order has been dispatched. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.

International Deliveries

At this time, we are only accepting orders through the website from customers in the United Kingdom. For international orders, please email me for more information. 

 

Refunds and Returns 

I take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages can occur. I will replace products damaged during delivery if photographic proof of damage is sent to me within 3 working days of delivery. All returned items must be in their original condition and must not be used. Returned items must be sent back to me within 14 working days of delivery and the buyer is responsible for the delivery costs of all returned items.